Issue with Printing Receipts on Epson TM-T20II in Aronium POS

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Marwan Walid

• July 04, 2024 15:43

I am experiencing a printing issue with my Epson TM-T20II receipt printer while using the Aronium POS application on my Windows 10 system. Below are the details of the problem: 1. **Printing Configuration**: - When using the "Windows printing settings" option within Aronium POS, any receipt printed results in a completely black printout. - If I switch the printer setting in Aronium POS to "Generic / Text," the printer does not print Arabic characters correctly. The Arabic text appears as unreadable or incorrect characters. 2. **Testing with Other Applications**: - I have tested printing using Notepad, and the printer works perfectly, including printing Arabic text without any issues. This suggests that the problem is not with the printer or the printer driver but possibly with the configuration or compatibility within Aronium POS. 3. **Steps Taken**: - I have ensured that the Epson TM-T20II printer drivers are up to date. - I have verified that the correct language settings are applied in Windows 10. - I have tried different configurations within Aronium POS, but the issue persists. Given this situation, I am seeking your assistance to resolve the following: 1. How to properly configure Aronium POS to use the Epson TM-T20II with "Windows printing settings" without resulting in an all-black receipt. 2. How to ensure that Arabic characters are printed correctly when using "Generic / Text" settings, or an alternative method to achieve the desired print output. I appreciate your help and look forward to your guidance on resolving this issue.

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  Aronium Support

  • July 07, 2024 10:05

  Hi Marwan,

  We are sorry to hear that you have issues printing receipts using Windows printer.

  One possible issue may be is that your printer cannot print Windows print jobs, but it can use only text commands like ESC/POS protocol. For this reason, Generic / Text only works, but Windows printer is printing incorrectly. 

  To confirm this, you can try printing some simple image to your printer, or a PDF file with some rich text and see if it will print correctly. If it prints all black, it means that your printer cannot use Windows print jobs and it accepts ESC/POS only. If this is the case, you can consult printer documentation or your retailer, as some printers may have an option to change print mode using DIP switches.

  Unfortunately, Arabic text will work only with Windows printer type and it is not supported using Generic / Text only.

  Hope this helps. 

  Thanks, Aronium team.

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