Unable To Delete Product

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Dan Gregory

• July 11, 2018 10:39

Hi, I'm trying to delete some products but am getting an error message that says:

Unable to delete product

Make sure product does not exists in documents and try again.

 

Could you please advise me what I need to do to delete these products.

 

Thanks

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  Aronium Support

  • July 17, 2018 10:15

  Hi Dan,

  Products used in documents (sales, purchases, etc.) cannot be deleted. In order to delete them, you need to delete them from documents or delete the documents containing these items.

  If you do not wish to delete documents (in order to have sales history correct), you can disable these items anytime so they are not available in sales screen.

  Also, you can put them in a separate group (e.g. create new group named "Disabled items"), so they do not stand in your way in your daily work.

  Thanks, Aronium team.

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  Jules & Tya Care Mart

  • July 12, 2019 17:40

  Hi Aromium Support Team,

  How does one disable these products?  

  Thanks

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  Aronium Support

  • July 12, 2019 21:15

  Hi Jules,

  You can disable a product by turning "Active" option off, as in the screenshot below.

  

  You can read more about products settings at https://help.aronium.com/hc/en-us/articles/209345969-Manage-products.

  Thanks, Aronium team.

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