Experiencing Performance Hiccups when selecting a customer.

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Rowenn John Martinez

• September 26, 2018 14:01

Hi we are using Aronium for the financial transactions of our school organization. We have a total 2,970+ members, we require to set a customer name first before proceeding to payment. I imported 2,970+ people as customers.

Every time we select a customer, the software started to slow down and sometimes lag when it is time to load the list, it take up to 5-15 seconds before it completely load. It is an issue for us becayse we want to accommodate our members as fast we can. I don't think it is a hardware issue, I still experience the performance hiccup on a quad core 8GB computer.

Is there a way to pre-cache/pre-load the list?  so every time I want to check it doesn't have to load from the start again?

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  Aronium Support

  • September 26, 2018 15:08

  Hi Roween,

  Thanks for bringing this up. We will investigate this on our end and will keep you informed.

  Regards, Aronium team.

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  Aronium Support

  • September 26, 2018 21:22

  Hi Roween,

  We run some tests and were able to improve performance on customer selection. We had to do a small trade-off between swipe-scroll functionality and speed, so we have chosen the speed. 

  Please, take a look at "before / after" demonstration at https://www.youtube.com/watch?v=ucoZ_u5ZVoA and tell us what you think.

  This change / improvement will be added in next update, version 1.23.

  One more time, thank you for reporting this, it helps is make Aronium better.

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  Rowenn John Martinez

  • September 26, 2018 21:26
  • Edited

  Most of the time we run Aronium on an Intel Celeron N3060, 4GB, 500GB HDD(5400RPM) Laptop, I'd like to note that it uses 60%-80% CPU every time it will load the list, and uses 40%-100% CPU every time we start searching for names. 
  
  

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  Rowenn John Martinez

  • September 26, 2018 21:34
  • Edited

  Wow! This will help us a lot, our average service time is around 30-40 seconds, due to the performance hiccups.
  
  We will wait for the new update, it will help us speeding up our transactions!
  
  
  Thank you Aronium Support!

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  Rowenn John Martinez

  • September 27, 2018 01:28
  • Edited

  I think the trade-off between speed over swipe-scroll functionality is great, because for touch-users, with thousand customers, they will more likely use the virtual keyboard to look for a customer name. 

  Thanks again Aronium Team, hope the update will be released early. 

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