Unable to print receipt on specific thermal printer [solved]

Answered

Follow

Gaurav Kumar

• June 22, 2023 06:57
• Edited

I have installed Aronium on a windows 11 machine and got a 58mm thermal printer (Everycom EC-58) to print the receipts. I installed the driver for the printer available at https://everycom.in/assets/drivers/Everycom-EC58-Printer.exe and tested it successfully by printing the test page from the windows printer settings page.

However, upon printing from Aronuim, a task gets added to the print queue but nothing comes out of the printer. I also tried printing a test page from Aronium printer settings but that too does not get printed.

I tried searching the community but have come across nothing helpful. Can you please look if this printer/driver can be supported in Aronium. 

Thank you for this amazing software!

0

• 

  Aronium Support

  • June 10, 2023 11:32

  Hi Gaurav,

  One thing we can suggest is changing printer type in Aronium, try using "Generic / Text only" first, as described at https://help.aronium.com/hc/en-us/articles/115003405831-Setting-up-Generic-Text-only-printer.

  It may happen that a printer is not capable of printing Windows print jobs, instead only ESC/POS protocol can be used, and that is what "Generic / Text only" printer type is using.

  Hope this helps.

  0

  Comment actions Permalink
• 

  Gaurav Kumar

  • June 12, 2023 09:50

  Thank you, that worked!

  Only now, the currency symbol (Indian Rupee) is not displayed and I get a '?' in its place. The page you linked has 'Character Set' option under the Advanced tab, but lists only a limited set of currency symbols. I am aware of some fonts that support the Indian Rupee symbol (₹). Is it possible to use the font or Unicode in Aronium?

  Thanks again!

  0

  Comment actions Permalink
• 

  Gaurav Kumar

  • June 22, 2023 06:57

  I tried changing the currency symbol using the suggested method from the system settings but it did not solve the issue. I changed the Symbol to simple text 'Rs.' and it is printing fine and this workaround solves my problem. You may close the issue. Thank you for the support!

  0

  Comment actions Permalink

Please sign in to leave a comment.