void button not working

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David Ward

• March 11, 2024 09:03

user settings at 0 and security settings at 9 . restarted PC but staff can still void orders

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  Aronium Support

  • March 19, 2024 22:39

  Hi David,

  To have void permission be applied, order must be saved first. If you are just adding a product to the sale and not saving it, you will be able to remove it, regardless of the permission. Once you have the sale saved (e.g. by pressing "[F9] Save sale"), void permission will be aplied as expected.

  One way to have this tracked is by turning Track unconfirmed voided items ON as described at https://help.aronium.com/hc/en-us/articles/208663309-Order-and-payment#h_01HKCYJSXM0G2XY154XGFBS36Q.

  

  You can later have a report of voided items and even make it more secure by requesting a void reason, as described at https://help.aronium.com/hc/en-us/articles/8785775080082-Void-reasons.

  Hope this helps.

  Thanks, Aronium team.

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