The process of recovery of goods

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Osama Hikem

• July 01, 2024 10:00

What to do when refunding the goods, it is not possible to determine the number of the recovered quantity, but it refunds the entire number of units, for example, the customer purchased 5 pieces and would like to return 2 pieces and keep the rest of the pieces

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  Aronium Support

  • July 03, 2024 20:51

  Hi Osama,

  You can do a refund from main sales screen and specify what you are returning. Please read instructions on how to do a refund from sales screen at https://help.aronium.com/hc/en-us/articles/115002138149-Refund-return-sale#h_01GTPEEXXJY9CSMRRSVCJKS6A8.

  Thanks, Aronium team.

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  Osama Hikem

  • July 04, 2024 16:58

  Yes, it allows the item to be refunded, but it is not possible to specify the number of refunds as I mentioned in the previous example

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  Aronium Support

  • July 05, 2024 08:31
  • Edited

  If you go to refund from Sales history, you won't be able to specify the quantity. But, if you initiate a refund from main sales screen, you can refund desired quantity only. Let me give you an example.

  You have sold 3 items with the sale number "24-200-000123". If you wish to return only 1 item (not all 3), do the following:

  1. Start new sale
  2. Add 1 items to refund
  3. Press Refund button
  4. Enter "24-200-000123" in the receipt number field
  5. Complete refund

  

  With the above, you will return only 1 item instead of 3 as described at https://help.aronium.com/hc/en-us/articles/115002138149-Refund-return-sale#h_01GTPEEXXJY9CSMRRSVCJKS6A8.

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