Products missing in Product List after sometime

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Yaw Owusu

• December 02, 2024 22:35

I keep encountering this problem in my product list. When we get new products, we enter the products and update the stock. We sometimes even import using the Import method when there are a lot of products. After some days, some of the new entries and imports would go missing in the system with no trace of them even in the Document section. This also happens with the stocks for some of the products. What might be the problem and how do we resolve it?
Is there an audit trail option to know what exactly is happening?

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  Aronium Support

  • December 03, 2024 13:16

  Hi,

  Thank you for sharing your concern!

  To better understand the issue, could you clarify why you are using the product import feature for adding new products? Additionally, it would be helpful if you could describe your workflow in detail—how you add new products, update stock, and manage imports.

  This information will help us identify any potential issues and provide you with the best solution.

  Looking forward to your response!

  Best regards,
  Alex

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  Yaw Owusu

  • December 05, 2024 16:10

  We utilise the product import feature when we receive an extensive product list from our suppliers. First, we populate the CSV template generated by Aronium and then use the import feature to upload the entire product list and its quantities. On other occasions, when we receive fewer products, we perform direct data entry. We enter their details in the Product section under Management for new products by selecting "New Products." After entering the information, we update the quantity by going to the Stock section, locating the product, and adjusting its stock using the Quick Inventory option.

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  willie kruger

  • September 29, 2025 18:57
  • Edited

  Good day aronium.
  I see wee have about the same problem.
  We perform direct data entry. We enter their details in the Product section under Management for new products by selecting "New Products." After entering the information, we update the quantity by going to the Stock section, locating the product, and adjusting its stock using the Quick Inventory option.
  When we then later do stock check then some items are over and some are short.
  How would we solve this problem.
  Kind regards 2025/09/29

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