Breaking down payments in an unpaid purchase document
Answered
Hello Aronium Support Team,
I am using Aronium Lite and I am facing an issue when trying to record multiple partial payments for a single document (Purchase/Sale) in the "Documents" section.
The Problem:
When I open a document and try to add a partial payment (e.g., 950 out of 13,620), the system shows an error message: "Payment amount is not valid. Total payments must be equal to document total."
I cannot find a "Payments" tab or "Add Payment" button in the main Documents list view to add payments externally.
Right-clicking the document doesn't show a dedicated "Payments" option.
Question:
Is the "Partial/Multiple Payments" feature supported in the Lite version? If yes, how can I record a payment that is less than the total amount without getting the validation error?
Attached are screenshots of the error and my current interface.
Thank you.
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Hi ABDULLAH,
Thanks for reaching out.
We have replied to the support ticket you sent, but, just in case you've missed, we are pasting the answer here.
Simply said, you can't leave "unpaid" amount, if you have a sale amount of 13620, you must "cover" it with payment types. One of these payment types you assign to amount can be marked as a credit payment type (leave "Mark as paid" unchecked).
Please read https://help.aronium.com/hc/en-us/articles/115001968912-Credit-payments carefully, you will find Updating payments in Management section there that explains what needs to be done to avoid this error.
Please let us know if you are still facing issues after reading that article.Thanks, Aronium team.
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