Keeps crashing.

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Jeff Hyder

• August 20, 2019 20:13

I am testing this system and on my second day of testing keeps crashing. I can not complete a transaction one I try click on to add a new customer it crashes. I changed my default country to North Carolina today so when I go into managment before I can get the cursor to change my company info back to the default country it crashes as well. Please help. Thanks, Jeff.

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  Jeff Hyder

  • August 20, 2019 20:58

  Also when I printing out my z report the left side column is being cut-off. I am printing A4 on to US letter size paper.

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  Aronium Support

  • August 20, 2019 23:05

  Hi Jeff,

  We'll open a support ticket on behalf of you regarding the crashes, as we need more info and the logs to be able to tell what is causing that problem.

  Regarding Z report printing, if you are using A4 printer, make sure your receipt printer is set to "A4" printer type, as described at https://help.aronium.com/hc/en-us/articles/115003418192-Setting-up-standard-A4-printer

  From the screenshot you've posted, it looks like you are using "POS 58" or "POS 80" printer type. If you, however, want to use this "POS 58/80" printer type with your A4 printer, you can adjust margins so they fit your printer's hard margins. You can find more info about setting up "POS 58/80" printer at https://help.aronium.com/hc/en-us/articles/115003406071-Setting-up-POS-58-80-printer

  Thanks, Aronium team.

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