Delay before printing receipt

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Jim Sale

• February 02, 2020 07:49

We have a Posiflex PP8800U receipt printer with cash draw. When a Cash Sale is completed the cash drawer opens immediately, When the 'Print Receipt' button is pressed there is a significant (more than 20 seconds) delay before the receipt starts printing. If text is printed from Word or Notebook to the same printer this delay does not occur.

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  Aronium Support

  • February 14, 2020 09:17

  Hi Jim,

  What print template you are using for printing receipts? POS58\80 or ESC POS?

  We are using same printer in our lab to test all the print templates and we have never have similar issue. Maybe the incorrect printer driver is causing the problem. Try to print Windows test page from the printer diver propriety page and see if it prints with normal speed. 

  You can send us a email to support@aronium.com with screenshot of printer setup in Aronium. 

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  Aronium.Lover

  • March 04, 2020 06:24

  from my knowledge, the 1st receipt after machine starts is slow as it loads the receipt template.

  I have personally encountered that it does take up to a minute to have the receipt printed. only happens to that particular POS machine. I don't know why.

   

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  Aronium Support

  • March 04, 2020 11:03

  Hi Aronium.Lover,

  Yes, that is correct, the first receipt can be slow because print template is loaded from disc. After that it is kept in memory so there is no slowdown anymore.
  However, it should not take up to a minute to load relatively small file, you may want to check if HDD is OK, as we never experienced that kind of loading time.

  Also, what you can try is changing to ESC/POS, as that is different type of print. It communicates with printer using ESC/POS protocol and it is not using print templates (files) at all. If you wish to try it, you can find ESC/POS setup instructions at https://help.aronium.com/hc/en-us/articles/115003405831-Setting-up-ESC-POS-printer

  Best regards, Aronium team.

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  Aronium.Lover

  • March 04, 2020 11:06

  Hi support.

  I suspect it is the harddisk problem.

  Gary

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