Ongoing Order

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Busani Ntuli

• October 16, 2020 18:48

Hi Guys'

Please Help i have two POS for a Supermarket the problem is when an order is going through on pos 1 and pos2 opens same time that ongoing order pos1 show up on pos2 (list of items that customer buys on pos1) now we have to wait for pos1 to finish that transition after that void that order on pos2 as its done already on pos1 this happens maybe 4 times a day ... any solution for this....

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  Aronium Support

  • October 17, 2020 12:26

  Hi Busani,

  If you can see the same order on both cash registers, that means that you are using the same user on both of them, so the order becomes "active" on two separate cash registers if accessed at the same time.

  Would using different users for these cash registers solve the problem? If you are using separate users to log in to POS 1 and POS 2, they will never see the same orders on both PCs.

  If you believe this would work for you, you can find learn how to add new users at https://help.aronium.com/hc/en-us/articles/115001224685-User-management

  Thanks, Aronium team.

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