Incomplete receipt print

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hamashexler2

• October 23, 2018 12:36

Hi thanks for the great application but I got this problem we sold 25 items with discount, it didn't print the full receipt, the printer type is pos-80c I have no idea either the problem is with printer or its with the application, regards waiting for answer.

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  Aronium Support

  • October 23, 2018 13:17

  Hi,

  Can you please double check what is set for your printer paper size? It should be similar to screenshot below. If you can find these settings, make sure it has long enough paper set, so it can print any long receipts.

  

  If this doesn't help, you can try switching to "ESC/POS" printer type (as described here), as it is using "ESC/POS" protocol and this shouldn't be happening in that case.

  You can test receipt from "Sales history", simply reprint receipt to see if it prints correctly after making these changes.

  Please let us know of the results.

  Thanks, Aronium team.

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  hamashexler2

  • October 23, 2018 14:31
  • Edited

  I didn’t have much options in the settings I did changed from 79mm x 289mm to 79 x 3880mm but it was still same idk if I’m doing something wrong. I didn’t reinstall printer on Aronium either. 

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  Aronium Support

  • October 23, 2018 15:40
  • Edited

  There are two things to try:

  1. Update to the latest version if you are not already there, as it contains some changes related to roll paper printers (you can download latest version from https://www.aronium.com/en/download)
  2. Switch to "ESC/POS" printer type as described here

  Please let us know if any of these helped.

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