Items list disappeared

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Aixpress

• November 24, 2018 23:14

Hi, as one of the users was working he accidentally made the products list (items grid) disappear. We tried everything (sign in and out, restarted the app, change layout from visual to standard and back ...) but won't come back. Can anyone help!?

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  Aronium Support

  • November 24, 2018 23:25

  Hi,

  First thing that came to our mind was it was changed to standard layout, but you've said you have already tried switching to visual layout and back.

  Can you tell us, when you go to management, do you see your products in products section?

  Thanks, Aronium team.

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  Yao Fahim

  • November 27, 2018 15:48

  This same thing happened to me too, i think he's referring to the grid of products list on the main screen when you are in Visual layout. It happens when you drag the separator in the middle and take it off screen. There's an easy way to fix it, Just use the left and right arrow keys on the keyboard to move it back to the center of the screen. Make sure you click on the main screen area so its selected first.

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  Aronium Support

  • November 27, 2018 15:55

  Hi Yao,

  Yes, you are right, they reached out via private message and we were able to solve it. Only they had to delete configuration file and revert settings to default, but that was the issue.

  We'll restrict this behavior so it doesn't happen to anyone else in the future.

  Thanks, Aronium team.

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  David Twt

  • December 26, 2018 07:00

  Also happened to me, please help us to solve that, and how to delete the configuration file and revert setting to default?

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  Yao Fahim

  • December 26, 2018 15:06

  Hi David,
  
  The config file is named "Application.XML" and It's located in C:\Users\[USERNAME]\AppData\Local\Aronium. Close Aronium and then delete "Application.XML". The application will generate another one with default settings when you re-open Aronium. Hope this helps.

  Regards,
  Fahim.

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  Urbanbox Agave

  • October 11, 2023 18:54

  hello guys! Just had this problem, yesterday I was uploading products and turned off the computer at the end of the day. Today when I log in and open the flyout menu the configuration button has disappeared. I already tried erasing the Application.xml doc, didnt work.

  here is the attached printscreen. Thanks in advance for the help!

   

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