Refund one item of same product but retain the other

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KKM

• April 01, 2019 07:41

hi

I sold one product 2 nos.

and need to refund for one 1 no, but not full.

I could not locate such option while refunding.

can you explain, if that feature is there?

Regards

KKM

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• 

  Javed akram

  • April 01, 2019 15:17

  Yes this option is available while doing refund.

  Select your desired sale in "sale history" then right click or go to upper Refund button.

  Select your desired return/refund as showing on attached picture in red box. then select ok.

  

   

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• 

  Yao Fahim

  • April 01, 2019 16:13
  • Edited

  Hi KKM,

  Please make sure you have turned OFF the following option in Settings.
  
  
  Also turn ON "Separate row for each item". Once enabled, items will show up separate in the billing area.
  
  
  
  And can also be refunded individually even if it is the same item.
  
  
  Hope this helps,
  Fahim.

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  Javed akram

  • April 01, 2019 16:34

  dear Fahim

  as i understands "merge item on receipt" have nothing to do with refund......

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  Yao Fahim

  • April 01, 2019 17:03

  Hi Javed,

  It does in a situation such as this when you have sold two of the same products and then only have to refund one of them. Here are some screenshots with "Merge Items on Receipt turned ON and Seperate Row for Items turned OFF."

  

  I sold two cakes and suppose the customer wants to return one them. It won't be possible 'cause you won't get that option. see below:

  

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  Javed akram

  • April 01, 2019 17:50
  • Edited

  FAHIM

  YES you are right,

  Thanks for info

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  KKM

  • April 02, 2019 09:52

  Tanks a lot Javed and Yao for giving replies. 

  Now, that before billing the settings were not done (in my case) as suggested by you.

  Now I cannot go back to the earlier sales, am i right?

  and it is possible only subsequent sales, with the settings of "Merge items OFF" and "Separate Rows for item ON".

   

  Correct me if i am wrong.

  Regards

  KKM

   

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  Yao Fahim

  • April 02, 2019 16:34

  You are right, it will only work with subsequent sales. Previous sales records stays the same.
  and happy to help @KKM and @Javed.

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