product inactive lost in porduct list

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Hokie Petshop 2

• August 08, 2021 04:03

hi,
the product that I did not activate is missing from the product list, how to fix it?

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  Aronium Support

  • August 08, 2021 12:55

  Hi Hokie,

  The purpose of inactive (disabled) product is exactly that - to remove it from product list in sales. You can still see inactive products in Management.

  If you wish to see inactive product again in product list for sales, all you have to do is enable it and it will be available for sale.

  Thanks, Aronium team.

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  Jasva

  • August 09, 2021 12:08

  Hi to all,

  The problem occurred after the last upgrade to 1.33.0.0.
  All products that were present in the product catalog but were hidden from sale have also disappeared from the product management and cannot be made visible again. All these products are available in the database, because it is not possible to re-enter these products with the same code and a corresponding error message is given.
  Therefore, an error has occurred with the latest program update. When I put back the older version, all the products are visible again.

  Best regards,

  Jan

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  Aronium Support

  • August 09, 2021 12:48

  Hi Jan,

  We would like to investigate this more. We will create a ticket on behalf of you so we can work together to find out what may be causing this problem.

  Thanks, Aronium team.

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