How a kitchen printer works

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ابو عبدالرحمن

• June 04, 2022 12:01

I connected the kitchen printer via USB and it does not print kitchen bills. Is there a way to solve my problem? I have a kitchen printer license

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  Marcel

  • June 04, 2022 23:48

  https://help.aronium.com/hc/en-us/articles/360021868040?utm_source=web&utm_medium=plugin-page

  read and try to follow it must work

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  ابو عبدالرحمن

  • June 05, 2022 13:11

  Thanks Marcel
  I followed all the instructions and it didn't work

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  Aronium Support

  • June 05, 2022 15:47

  Hi ابو عبدالرحمن,

  Can you please provide some more information so we can understand what have you done so far? 

  The following screenshots (or any kind of info) would be really helpful:

  1. Print stations from Management - so we can see what Print stations you have set up
  2. Print stations in Print settings - so we can see that you have assigned printers to Print stations
  3. Product's Print stations settings - so we can see how what print stations you have assigned to your products

  Thanks, Aronium team.

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  ابو عبدالرحمن

  • June 05, 2022 17:43

  Welcome Aronium

  1- Print stations you have set up

  

   

  2- assigned printers to Print stations

  

   

  3- Product Printer Stations

  

   

  I hope to find a solution to my problem

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  Aronium Support

  • June 05, 2022 18:54

  Thanks for sharing, everything looks fine. The next step would be to confirm that the printer is working as expected.

  Can you tell us, this "POS-80" printer, can you print a test page for that printer from this computer to confirm it is available and working as expected?

  Thanks, Aronium team.

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  ابو عبدالرحمن

  • June 05, 2022 19:53

  Good

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  Aronium Support

  • June 07, 2022 16:03

  We're sorry, but we are not sure how to understand "good" and it seems it doesn't answer our previous question.

  Did you manage to make Print stations work? If not, can you please confirm you can print a test page for that printer on this computer to confirm it is available and working as expected?

  Thanks, Aronium team.

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  ابو عبدالرحمن

  • June 11, 2022 05:39

  Hello

  I have a question ?
  Are the printers connected via a USB cable?
  or via a network cable

  I connected the cashier printer and the kitchen printer via a USB cable

  Is my method correct?

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  Marcel

  • June 11, 2022 06:31

  that is ok you can have multiple ones on usb

   

  if yout printer works by network that can also work or BT or wifi

  but you have to config them as a printer

   

   

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  ابو عبدالرحمن

  • June 11, 2022 07:00

  Thanks Marcel

  I have two printers
  The cashier printer works without problems
  Kitchen printer not printing orders

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  Marcel

  • June 11, 2022 22:02

  but if you go to settings can you print a test print on the the Kitchen printer ?

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  ابو عبدالرحمن

  • June 11, 2022 22:17

  yes

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  Moamen

  • June 26, 2022 02:01

  الغى زر الطباعة من اليمين الى اليسار وستعمل

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