XPrinter XP365B (Receipt Mode) Not Printing Arabic with Aronium

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Taim

• May 10, 2022 14:40

Hi,

I have been trying to setup English + Arabic product names, but when printing receipts, Arabic is not being printed and instead of Arabic letters it is just printing question marks. 

I have tried 

-> Basic Settings > Language > English & Arabic both tried
-> Basic Settings > Writing Direction > Right to Left and Left to Right both tried
-> Print Options > Printer Settings > Printer Type (Generic/Text Only)

Please if anyone from support can help in this regard. 

Thank you very much.

 

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  Aronium Support

  • May 10, 2022 15:05

  Hi Taim,

  Generic / Text only printer do not support Arabic letters, you need to use Windows printer, as described at https://help.aronium.com/hc/en-us/articles/115003406071-Setting-up-Windows-printer.

  Thanks, Aronium team.

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  Taim

  • May 10, 2022 15:22

  

   

  If selecting windows then it prints like this

   

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  Aronium Support

  • May 10, 2022 15:55

  Thanks for the info. Can you tell us did you tried to print from a Notepad and see what happens and if simple text gets printed as expected?

  To print from notepad, you may follow the steps below:

  1. Open Notepad and add some short text to print
  2. Select File > Print (or press Ctrl + P).
  3. Select the printer from the list (the one you are using with Aronium) and click Print.

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  Taim

  • May 11, 2022 06:09

  Thanks for the reply. 

  When trying with notepad with some English text, the print was not as expected. 

  

   

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  Aronium Support

  • May 11, 2022 19:06
  • Edited

  Hi Taim,

  Thanks for the update.

  Your printer seems to be a barcode (label) printer and, from our past experience, they can cause issues when used as receipt printers.
  Unfortunately, at this moment there is no support for Arabic letters in ESC/POS mode, so the only way to make it work is to set up your printer to print Windows graphics via Windows driver.

  One thing we can suggest is to make sure you are using the latest drivers for your printer and to consult documentation to check if there are any additional hardware (DIP switches) or software (driver settings) changes you need to do in order to make this work.

  Sorry we can't help more.

  Best regards, Aronium team.

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  Ben Saci

  • May 27, 2022 19:46

  Please visit this site

  Xprinter XP 365 Label and Receipt Printer Demo - YouTube

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  Ben Saci

  • May 28, 2022 17:44

  Please visit this site

  Xprinter XP 365B Receipt Mode Printing Arabic and English Receipts - YouTube

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