Cannot accept partial payment from added customer

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Ronnie Raza

• February 03, 2023 04:57

I would like to know how do you accept partial payment from your added customer? After I added one of my customer to purchase the item, but I couldn’t apply the partial payment to their account

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  Ronnie Raza

  • February 03, 2023 05:00

  This message is for the support team. The section where you add suppliers and customers once you add the customer you make an invoice for $100 I’ve noticed you can only apply full payment you cannot apply partial payment this function should be added into the software.

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  Aronium Support

  • February 05, 2023 15:49

  Hi Ronnie,

  Please see https://help.aronium.com/hc/en-us/articles/115001968912-Credit-payments, you will find instructions on how to handle partial payments there.

  Hope this helps.

  Thanks, Aronium team.

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  Ronnie Raza

  • February 05, 2023 22:28

  My question was, for example
  I have a customer who is buying a gold chain for $100. They’re asking me if I can put that aside. And they give me $50 deposit. OK now I add them as a customer then I make a sale invoice for $100 but when I try to apply $50 deposit it gives me an error message saying that I have to accept the full payment. I cannot apply $50 deposit as a partial payment and leave the balance is $50.

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  Aronium Support

  • February 06, 2023 00:18

  Hi Ronnie,

  Please read https://help.aronium.com/hc/en-us/articles/115001968912-Credit-payments carefully, it may be a bit complicated but it contains all the necessary information on how to record a partial payment. The very beginning describes how to add and set up new payment type that will have to be selected for the remaining amount ($50 in your example, along with $50 in cash).

  If you are creating a sale from cash register (recommended), you can find step-by-step instructions in Making a credit sale section. Otherwise, if you are creating a sale document from the Management section, refer to Update payments section of that article for instructions on how to add payments to the document.

  Hope this helps.

  Thanks, Aronium team.

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  Ronnie Raza

  • February 06, 2023 15:20

  Well, I tried all this. It doesn’t work for a customer neither a supplier.
  For example
  If the total amount of the invoice or the receipt is $100 and if you want to apply a $50 payment. It doesn’t let you it doesn’t let you save.

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  Aronium Support

  • February 07, 2023 00:15

  Hi Ronnie,

  As mentioned before, you need to 1) create a credit payment type by following instructions here and 2) use that credit payment type for the remaining unpaid amount, as in the screenshot below. 

  

  Once you have total amount of $100 added to the document payments ($50 in cash and $50 in that new credit payment type) you will be able to save the document and, if you set the payment type correctly, you will be able to track the unpaid amounts in the reporting section (explained at the bottom of previously mentioned help article).

  Hope this helps.

  Thanks, Aronium team.

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