Document Printing in receipt size instead of A4

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Benoit Liong

• June 28, 2021 06:42

Hi,

Can documents be printer in ticket receipt size rather than A4?

For a scenario where there is no A4 printer in a delivery vehicle and where customer pay their unpaid balances, his ticket printer will only print the left side of the A4 document.

Any options ?

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  Aronium Support

  • June 28, 2021 08:50
  • Edited

  Hi Benoit,

  Please double check what printer type is selected for Receipt printer. Make sure you have "POS 58/80" or "ESC/POS" printer type selected instead of "A4", as in the screenshot below.

  

  A good starting point for setting up printers is https://help.aronium.com/hc/en-us/articles/209393985-Print-Options, and you can find instructions how to set up POS 58/80 printer at https://help.aronium.com/hc/en-us/articles/115003406071-Setting-up-POS-58-80-printer

  Hope this helps.

  Best regards, Aronium team.

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  Benoit Liong

  • June 28, 2021 10:55

  

  Hi this is my printer config.

  But i need that Documents "unpaid" that i mark as PAID can be printer on same printer , the Documents are formatted in A4, which i would like to change.

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  Aronium Support

  • June 29, 2021 08:28

  Hi Benoit,

  There is no way to print receipt from Management, only A4 invoice.

  The only place where you can re-print receipt (thermal printer) is from Sales history. So, one way to do this is to change document status to PAID in management section, go back to Sales history, find that sale and print receipt from there.

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  Benoit Liong

  • June 29, 2021 13:34

  Hi,

  The Doc is set to paid.

  

  but when goes to sales history and print receipt, still shows as below :--

  

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  Aronium Support

  • June 29, 2021 19:29

  Checking PAID doesn't change payment types, so if you had a "credit" payment type in document, it is still there, and that is printed in receipt.

  Please read https://help.aronium.com/hc/en-us/articles/115001968912-Credit-payments carefully, you will find instructions how to change payment types so there is no due anymore.

  Thanks, Aronium team.

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